Refund policy

Return and Refund Policy

At Essence Cove, refunds are only permitted if the product received is completely damaged and unable to be used.

While we pack our delicate creations with extreme care using protective, eco-friendly materials, postal transit can occasionally be a bumpy ride!

Minor Cosmetic Chipping Because our artisanal shapes feature incredibly fine, realistic details, minor cosmetic chipping or tiny crumbles can sometimes occur during transit. This is completely normal and will not impact how beautifully your wax melts or wax flower bouquet smells.

Severe Damage Replacements If your product arrives severely crushed, completely melted into a solid block, or your candle glass jar arrives broken, we will gladly send you a free replacement.

How to File a Damage Claim Please email us at support@essencecove.shop within 48 hours of delivery. You must include your order number and clear photos of the damaged product and the shipping packaging. Once verified, we will ship a fresh replacement package to you immediately at no extra cost to you.

Additional Terms and Conditions Apply. Please contact us for details.